Incident Response Senior Analyst at Secureworks

POSITION

Incident Response Senior Analyst at Secureworks (DC-0071)

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Principal Accountabilities

The Security Analyst is focused on protecting our customers by providing exceptional information security services to include:

Real-time threat analysis
Reference and apply Counter Threat Unit (CTU) Intelligence Services
First point of contact for customer interactions, conducted in a professional manner with emphasis on customer satisfaction
Point of coordination and collaboration with IR, Product support and other roles within SecureWorks and the Customer environment
Provide Advanced Intrusion Analysis

Principal Responsibilities

Responsible for monitoring and investigating IT security alerts, determining the source of the threat, the extent to which client assets have been compromised and making recommendations for remediation.
Perform analysis of security events from multiple sources including but not limited to events from endpoint detection tools, network and host-based IDS, firewall logs, system logs (Unix & Windows), mainframes, mid-range, applications, and databases.
Interface with clients via chat, tickets, phone calls to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value

Skills

Good technical communication skills, both written and verbal.
Excellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issues.
Client-focused with a passion for delivering service excellence.
Sense of urgency and ability to work under pressure.
Possess high standard of integrity and confidentiality.

Education and Experience

1-3+ years of work experience in adjacent areas (Security Operations Center, Network Operations Center, System Administrator, Platform/Tool Support Engineer, IT Helpdesk support).
Completion of a Bachelor’s degree or equivalent program in Computer Science, Network Security, Information Security or other applicable field.
Previous experience in raw log files review, data correlation, and analysis (e.g., firewalls logs, network flows, intrusion detection systems, system logs).
Awareness of Information Security concepts (malware, emerging threats, attacks, and vulnerability management).
Previous customer support experience including the resolution of customer escalations, incident handling and reporting.

Why work with us?

Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

Sponsors & Partners

They help us make this conference possible.

POWERED BY

Orange Romania is part of the Orange Group, one of the largest global telecommunications operators that connects hundreds of millions of customers worldwide. With over 11 million local customers and an annual turnover exceeding 1.5 billion euros, Orange Romania connects 1 in 2 Romanians and offers an extensive range of communication solutions for both individual and corporate customers, from basic connectivity services to complete mobile, fixed internet, TV packages, and complex IT&C solutions through Orange Business.

Orange Romania is the number 1 operator in terms of network performance, and also holds nine consecutive Top Employer certifications, which confirm that Orange Romania, in addition to the remarkable products and services it offers, pays special attention to its employees and working environment. In the past 3 years Orange has launched two 5G Labs in Bucharest and Iasi, that aim to support researchers, startups and companies to test their 5G solutions in advance.

In addition, Orange is a long-term supporter of the startup ecosystem through the Orange Fab accelerator program designed to support entrepreneurs in the development of innovative products and their distribution locally and internationally.

POSITION